About AnswerRidge

Who we are: AnswerRidge is an AI-native help desk built by Scaleblogger, headquartered in New York.

About AnswerRidge

AnswerRidge is an AI-native help desk and customer-support platform — a Scaleblogger company. The promise behind the name: take customers to the answer, not the queue.

What we do

AnswerRidge brings every support conversation — live chat, email, WhatsApp, SMS, voice and social — into one unified inbox, and puts an AI agent in front of it that answers instantly from your knowledge base, past tickets and connected store data. Anything the AI can't resolve becomes a ticket for your team.

  • AI agent — grounded, cited answers on every channel, with clean handoff to humans
  • Unified inbox & ticketing — assignment, SLAs, automation, CSAT and insights
  • Knowledge base & help center — public branded docs that double as the AI's source of truth
  • Embeddable chat widget — a bubble on any site in two lines
  • Commerce-aware support — order status, refunds and returns for Shopify, WooCommerce and Supabase-built storefronts (including Lovable, Bolt.new and Cursor)
  • Voice — an AI phone agent with IVR, order lookups and callback queues
  • Developer platform — REST API, webhooks and an MCP server

We also ship AnswerRidge Agent, the companion iOS and Android app for support teams.

Company