Answerridge Help Center
Guides, answers and support for Answerridge.
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- Setup
- Insights and Analytics
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- Feature Guides
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- How-To
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- Product-Specific
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- Integration and Setup
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- Getting Started
Set up your AnswerRidge workspace, learn the core concepts, and launch support in under an hour.
- Live Chat & Widget
Install the embeddable chat widget, customize it, and route live conversations to your team.
- AI Chatbot
How the AI agent answers from your knowledge, auto-reply, auto-resolve, guardrails and escalation.
- Ticketing & Inbox
The unified inbox, ticket lifecycle, assignment rules, SLAs and automation.
- Knowledge Base
Create categories and articles, write great docs, and close knowledge gaps surfaced by the AI.
- Email Integration
Connect your support inbox, verify your sending domain, and turn email into tickets.
- Branding & Customization
Brand colors, logo, fonts, custom domains and the customer portal experience.
- Agencies & Teams
Roles and permissions, inviting teammates, and managing multiple client workspaces as an agency.
- Billing
Plans, subscriptions, usage limits, invoices and how to upgrade or cancel.
- Developers / API
REST API, authentication and API keys, webhooks, widget embedding, and building AI agents on AnswerRidge.
Popular articles
- Writing great help articles
- Managing multiple client workspaces (agency)
- How to Set Up Your AI Help Desk
- Usage & limits
- Understanding the Unified Inbox
- Install the chat widget
- Customize the widget
- Routing live chats to your team
- Leveraging the AI Agent for Faster Resolutions
- Train the AI on your content
- Guardrails, escalation & auto-resolve
- Manage your subscription
- Using Insights to Improve Customer Support
- Ticket lifecycle & statuses
- Create categories & articles
- Knowledge gaps & AI suggestions
- Connect your support email
- Verify your sending domain
- AI agents & MCP
- Custom domain for your help center
- Rate limits & errors
- Voice / VoIP channel
- Webhooks
- AI agents & MCP: build on AnswerRidge
- REST API reference
- Customer portal & authentication
- Roles & permissions
- Inviting teammates
- Plans & pricing
- Assignments, SLAs & automation
- Welcome to AnswerRidge
- Quickstart: launch support in 30 minutes
- Core concepts & glossary
- How the AI agent answers
- The unified inbox
- Email forwarding & loop protection
- Brand colors, logo & fonts
- Authentication & API keys
- Embed the chat widget (for developers)
- WooCommerce & WordPress plugin
- Multi-provider LLM routing
- Powered by AnswerRidge branding