Answerridge Help Center

Guides, answers and support for Answerridge.

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Feature Guides
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Insights and Analytics
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Setup
Integration and Setup
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Product-Specific
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How-To
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Getting Started
Set up your AnswerRidge workspace, learn the core concepts, and launch support in under an hour.
Live Chat & Widget
Install the embeddable chat widget, customize it, and route live conversations to your team.
AI Chatbot
How the AI agent answers from your knowledge, auto-reply, auto-resolve, guardrails and escalation.
Ticketing & Inbox
The unified inbox, ticket lifecycle, assignment rules, SLAs and automation.
Knowledge Base
Create categories and articles, write great docs, and close knowledge gaps surfaced by the AI.
Email Integration
Connect your support inbox, verify your sending domain, and turn email into tickets.
Branding & Customization
Brand colors, logo, fonts, custom domains and the customer portal experience.
Agencies & Teams
Roles and permissions, inviting teammates, and managing multiple client workspaces as an agency.
Billing
Plans, subscriptions, usage limits, invoices and how to upgrade or cancel.
Developers / API
REST API, authentication and API keys, webhooks, widget embedding, and building AI agents on AnswerRidge.
Company & Contact
Who AnswerRidge is, where we are, and every way to reach the team.