Voice / VoIP channel

Make and receive support calls directly inside AnswerRidge.

Overview

Voice is a first-class channel in AnswerRidge. You can receive calls through the dashboard, record transcripts, and have the AI suggest next steps.

Setup

  1. Buy or port a number in Settings > Channels > Voice.
  2. Assign the number to a department or queue.
  3. Set business hours and voicemail.

During a call

  • See the customer timeline and open tickets
  • Let the AI transcribe and summarize in real time
  • Create tickets from calls automatically

Call costs

Voice usage is billed per minute. See Settings > Billing for current rates.