Knowledge gaps & AI suggestions

Let real questions tell you what to document next.

Knowledge gaps & AI suggestions

Every time the AI can't confidently answer, AnswerRidge logs a knowledge gap. This turns your support volume into a prioritized content backlog.

Review gaps

Open Knowledge Base → Gaps to see unanswered questions, clustered by topic and ranked by frequency. The most-asked gaps are the articles worth writing first.

AI article suggestions

For common gaps, AnswerRidge can draft a suggested article from related tickets and existing content. Review, edit and publish — then the AI handles that question going forward.

Close the loop

  1. AI hits a question it can't answer → logged as a gap.
  2. You publish an article (or accept a suggestion).
  3. The article is embedded and the AI answers it next time.

This loop is how a help center gets measurably better every week.