Developers / API

REST API, authentication and API keys, webhooks, widget embedding, and building AI agents on AnswerRidge.

• Authentication & API keys

  Create API keys, authenticate requests, and scope access safely.

• REST API reference

  Tickets, customers, articles and categories over a clean REST API.

• Webhooks

  Subscribe to events and react in real time.

• Embed the chat widget (for developers)

  Script tag, iframe, allowed origins and the postMessage API.

• AI agents & MCP: build on AnswerRidge

  Connect external AI agents to your help desk via the Model Context Protocol.

• Rate limits & errors

  Per-key limits, 429 handling, and the error format.

• Embed support in your app

  Tickets, in-app threads and webhooks — the full recipe for embedding AnswerRidge support in your product.

• Customer identity tokens (support_token)

  Mint short-lived JWTs so your signed-in users can view and reply to their tickets without an AnswerRidge login.

• Embed the ticket portal

  Drop-in ticket portal: floating-button script, raw iframe, or the npm package — list, create and reply to tickets inside your app.