Ticketing & Inbox

The unified inbox, ticket lifecycle, assignment rules, SLAs and automation.

• The unified inbox

  Every channel in one queue — chat, email, WhatsApp and SMS.

• Ticket lifecycle & statuses

  Open, pending, resolved, closed — and how tickets move between them.

• Assignments, SLAs & automation

  Auto-assign tickets, set response targets, and automate repetitive steps.