The unified inbox

The inbox is where your team works. Conversations from every channel land in one queue, each as a ticket with full history.

Channels in one place

• Live chat from the widget.
• Email from your connected support address.
• WhatsApp and SMS where configured.

Working a ticket

• Reply in the customer's channel without leaving the inbox.
• Internal notes for teammate-only context (customers never see these).
• AI draft — one click to get a suggested reply from your knowledge base; edit and send.
• Customer context — past tickets, orders and details in the side panel.

Organize

Filter by status, assignee, channel, priority and tag. Save views for "My open," "Unassigned," "Breaching SLA," and more.