AI Chatbot

How the AI agent answers from your knowledge, auto-reply, auto-resolve, guardrails and escalation.

• AI agents & MCP

  Connect external AI agents to AnswerRidge using the Model Context Protocol (MCP).

• Multi-provider LLM routing

  AnswerRidge can route AI requests across OpenAI, Anthropic, Gemini, and xAI with automatic fallback.

• How the AI agent answers

  Retrieval-augmented generation over your knowledge base, explained simply.

• Train the AI on your content

  Get your docs, site and past tickets into the knowledge base so the AI can use them.

• Guardrails, escalation & auto-resolve

  Confidence thresholds, when the AI hands off, and letting it close simple tickets.