Train the AI on your content
Get your docs, site and past tickets into the knowledge base so the AI can use them.
Train the AI on your content
"Training" the AnswerRidge agent means getting good content into your knowledge base. There are several ways in.
1. Write articles directly
The highest-quality path. Create articles in Knowledge Base. As soon as an article is published, it's embedded and available to the AI.
2. Import from your website or docs
Use the import tools to pull in existing pages. AnswerRidge scrapes the content, splits it into articles, and embeds it. Review and edit before publishing.
3. Build from a document
Paste or upload a long document (a policy PDF, an internal wiki page) and AnswerRidge will structure it into one or more articles with headings.
4. Learn from resolved tickets
When agents resolve novel questions, promote the answer into an article in one click so the AI handles it next time.
Keep it healthy
- One topic per article; clear, literal titles ("How to reset your password").
- Short paragraphs and headings — the AI chunks on headings, so they improve retrieval.
- Remove or merge duplicates; conflicting articles confuse retrieval.