Welcome to AnswerRidge

AnswerRidge is an AI-native help desk. It brings every support conversation — live chat, email, WhatsApp and SMS — into one inbox, and puts an AI agent in front of it that answers instantly from your knowledge base. The promise behind the name: take customers to the answer, not the queue.

What you get

• Unified inbox — chat, email, WhatsApp and SMS tickets in one place, with assignment, SLAs and automation.
• AI agent — resolves common questions on its own using retrieval over your articles and FAQs, and hands off cleanly when it's unsure.
• Knowledge base & help center — public, branded docs that double as the AI's source of truth.
• Embeddable widget — a chat bubble you drop on any site in two lines.
• Branding & custom domains — run your help center on support.yourcompany.com with your colors and logo.
• Developer platform — REST API, webhooks, and an MCP server so AI agents can act on your help desk.

How the pieces fit together

Your knowledge base feeds the AI agent. The AI agent works the front line across the widget and inbox. Anything the AI can't resolve becomes a ticket for your team. Questions the AI couldn't answer are logged as knowledge gaps so you know exactly what to document next. That loop is the whole product.

One source of truth, three surfaces: your docs site, your help center, and your AI's answers all come from the same knowledge base.

Next steps

1. Read Quickstart: launch support in 30 minutes.
2. Skim Core concepts & glossary so the rest of the docs click.
3. Install the chat widget and seed your knowledge base.