Email forwarding & loop protection

Threading

Replies are matched to their original ticket by subject and message headers, so a back-and-forth stays as one ticket rather than spawning duplicates.

Auto-reply & loop protection

Automated emails (out-of-office, other systems' auto-responders) are detected and won't trigger an endless reply loop. AnswerRidge also rate-limits automated replies to the same address.

Common issues

• Duplicate tickets — usually a forwarding rule that rewrites the subject; preserve the original subject line.
• Replies in spam — verify your sending domain (SPF/DKIM).
• Missing messages — confirm the forward target matches your inbound address exactly.