Customize the widget

The widget inherits your brand by default and can be tuned in Settings → Live Chat.

Appearance

• Accent color — defaults to your brand primary; controls the launcher and message bubbles.
• Position — bottom-right (default) or bottom-left.
• Launcher — chat bubble icon or a text label.

Messaging

• Welcome greeting — the first message customers see when they open the widget.
• Suggested questions — quick-reply chips that nudge customers toward common answers.
• Offline message — what to show when no agents are available (the AI can still answer).

Behavior

• Proactive prompts — open the widget automatically after a delay or on specific pages.
• Collect email — ask for an email before or after the first message so you can follow up by ticket.

Changes are live immediately — no need to re-paste the snippet.