Customer portal & authentication

The customer portal lets your customers submit and track tickets and browse the help center on your domain.

Authentication methods

• Email link / magic link — passwordless access to a customer's tickets.
• Support token — a signed link that opens a specific ticket, ideal for embedding in emails.
• SSO / redirect — send customers to your own login and bring them back authenticated.

Configure

Pick methods in Settings → Customer Auth. You can set a login redirect URL and label so the portal matches your product's sign-in flow.