Create categories & articles
Structure your help center and publish your first articles.
Create categories & articles
Categories
Categories group related articles in your help center. Create them under Knowledge Base → Categories with a name, short description, icon and order. Aim for 5–10 top-level categories that match how customers think ("Billing," "Getting Started," "Troubleshooting").
Articles
Create an article inside a category. Each article has:
- Title — literal and search-friendly.
- Excerpt — one sentence shown in listings and search.
- Content — rich text with headings, lists, images and code.
- SEO — meta title/description for public discoverability.
Publish
Toggle Published to make an article live in the help center. On publish, AnswerRidge embeds it automatically so the AI can use it. Draft articles are not retrieved by the AI.