Sell and take payments on WhatsApp

What your customers can do

Once your WhatsApp number is connected, customers can browse, order and pay in the same chat they use to talk to your team.

Customer sends	What happens
shop	Lists your catalog with prices. Subscription products show every billing option, e.g. Pro: 199.00 USD/mo · 1908.00 USD/yr.
shop <keyword>	Searches your catalog, e.g. shop email.
order <product name, SKU or product ID> [quantity]	Creates the order and replies with a secure payment link, e.g. order Starter 2.
order <product> yearly	Picks the yearly price of a subscription product (monthly is the default).
order <product> cod	Places a cash-on-delivery order with Confirm / Cancel buttons.

When a payment succeeds, the customer gets a WhatsApp confirmation with the amount and order number, and your team sees the order in the conversation. Subscriptions start automatically; Stripe emails receipts and renewal reminders.

Your catalog comes from your store

There is no separate WhatsApp catalog to maintain. AnswerRidge sells the products already synced from Settings → Integrations → Store Connections (Shopify, WooCommerce, Stripe and other supported stores):

• Customers can order by exact product name, SKU, or your store's product ID, so long catalogs work too.
• Draft, archived, private and out-of-stock products are never offered.
• Prices and currencies follow your store on every sync.
• Stripe catalogs: orders use your real Stripe prices. Recurring prices create a real Stripe subscription; one-time prices are a normal payment. The newest active price per product and interval is used.
• One Stripe account, several brands? Tag the products in Stripe with a metadata key (for example app=mybrand) and limit the store connection to that tag, so each workspace only sells its own products.

Payment options

• Cash on delivery: works as soon as WhatsApp and your store are connected.
• Card payments (Stripe): available now for workspaces we enable. Contact support to turn it on. Self-serve Connect Stripe (sign in to your own Stripe account, payouts go straight to you) is coming soon.
• M-Pesa (KES) and UPI (INR): available with your own provider credentials, set up with our team.

Payment pages and callbacks are served from AnswerRidge's own domain, so customers never see third-party infrastructure links.

Set it up

1. Connect your WhatsApp number in Settings → Channels (see Connecting messaging channels).
2. Connect your store in Settings → Integrations → Store Connections and let the first sync finish.
3. Message your own number shop to check the catalog, then place a test order.
4. To take card, M-Pesa or UPI payments, contact support.

FAQ

Can customers still ask questions? Yes. Anything that isn't a shop or order command goes to your AI agent and team as usual, with the order context attached.

Where do I see WhatsApp orders? In the customer's WhatsApp conversation in your inbox, and in your payment provider's dashboard.

What if a product name matches more than one item? The customer gets the closest match. Ask them to use the SKU or product ID shown in shop for an exact pick.