Quickstart: launch support in 30 minutes

This is the fastest path from a brand-new workspace to a working, AI-backed support experience. Do these in order.

1. Set your workspace basics (5 min)

Go to Settings → Branding and set your display name, logo, and brand colors. Set a support email and tagline. This is what customers see in the help center and emails.

2. Add your first knowledge (10 min)

Open Knowledge Base and create 2–3 categories and a handful of articles covering your most common questions — refunds, account setup, shipping, "how do I reset my password," etc. Don't aim for perfect; aim for real answers to real questions. The AI gets smarter with every article.

3. Turn on the AI agent (2 min)

In Settings → AI, enable the AI chat agent. Once your articles are saved, AnswerRidge generates embeddings automatically so the agent can retrieve them. See How the AI agent answers.

4. Install the widget (5 min)

Copy the embed snippet from Settings → Live Chat and paste it before </body> on your site. See Install the chat widget.

5. Connect email (5 min)

Point or forward your support inbox to AnswerRidge so emails become tickets. See Connect your support email.

6. Invite your team (3 min)

Go to Settings → Team and invite agents. Assign roles. See Roles & permissions.

You're live

Send yourself a test message through the widget and a test email. Watch them land in the inbox, watch the AI take a first pass, and reply as an agent. That's the full loop.