Inviting teammates

Send an invite

Go to Settings → Team → Invite, enter the person's email, choose a role (and department, if used), and send. They receive an email link to join your workspace.

Pending & expired invites

Pending invites are listed until accepted. You can resend or revoke them. Invites expire after a set period for security — just resend if needed.

Removing members

Remove a member from the team list. Their open tickets become unassigned so they can be reassigned. Internal notes they wrote are preserved.