Connect your support email

Connecting email lets messages to your support address become tickets, and lets agents (and the AI) reply by email — all from the inbox.

Option A — forward to AnswerRidge

The quickest start: add a forwarding rule from support@yourcompany.com to your unique AnswerRidge inbound address (shown in Settings → Email). Incoming mail becomes tickets immediately. Loop protection prevents auto-reply storms.

Option B — send from your own domain

To have replies come from your domain (not a generic address), verify your sending domain (next article). Then set From name and From address in Email settings.

Test it

Email your support address from an outside account. Confirm a ticket is created, reply from the inbox, and confirm the customer receives it with the right From name.